An Association of IT Service Management Professionals promoting and advancing Service Management through education, research, peer networking, community involvement, and application of methodologies for the benefit of all businesses who aspire to drive efficiencies through the rigors of applied SM process and practices

In his book "Good to Great" Jim Collins writes about companies that go from good to great. He points out that it is the culture of discipline that drives great performance. All companies have culture, some companies have discipline, but few companies have a culture of discipline. When you have disciplined people, you don't need hierarchy, when you have disciplined thought, you don't need bureaucracy, when you have disciplined action, you don't need excessive controls.

A misunderstood idea of IT Service Management is that it is about technology, A CMDB, a Service Catalog, etc. But nothing could be further from the truth. The truth is that technology and technology driven change has nothing to do with igniting a transformation or driving great performance. Technology can Accelerate a transformation, but technology cannot Cause a transformation. The foundation of a successful IT Service Management initiative is based in solid process disciplines.

Through organized discipline, use of great process management, leveraging of peer networking and communication of learning's, we can more confidently take the steps towards great IT Transformations without selling out the future or the budget. We can create great IT departments that can compete with any outsource plan or company and bring back the value of our own IT departments. Please join other IT Management Professionals as we embark on a journey that leads to great success.

Mark Storace Sr.

ITSM Professional (ITSMP) ™ and ITSM Certified Professional (ITSMCP) ™ are Registered Trademarkes (2008)