WHAT IS IT SERVICE MANAGEMENT?

IT service management is the application of proven service management concepts and methodologies to address the challenges of operating an IT Organization as a true service provider.

IT Service Management is the term commonly used to describe the effort of transforming an IT Organization from one focused on managing the IT infrastructure, to one managing the provision of information services.

WHAT IS SERVICE MANAGEMENT ?

Service management is a systematic method for managing the provision of services to customers at a known cost and quality to achieve successful customer outcomes.

Service management is a means by which the customer experience and interaction with products and services is managed.

Service management is also a transformation method for any organization that wishes to operate as a service provider orgaization.

WHAT IS THE USMBOK ?

A ‘Body of Knowledge’ or BOK is a repository of information containing the sum total of all documented expert knowledge of a profession. The development of a BOK is a significant stage in the maturity of a profession as it represents a broad consensus regarding the profession itself and the range of knowledge, skills, and methods that should be mastered by practitioners in the field. A BOK defines the profession and the core competencies shared by the profession. It defines what we know and what we do with that knowledge. The USMBOK codifies and defines service management as a system

The Universal Service Management Body of Knowledge (USMBOK™) is derived from published literature and the accumulated experiences of practitioners in the service managment profession. It continues to evolve as the profession evolves, through open dialog and representation. The USMBOK is a ‘living’ reference for, and of the profession. It is available in two forms, via this web site as a summary, and in a much more detailed and comprehensive published form - the GUIDE to the USMBOK.

ITSM Professional (ITSMP) ™ and ITSM Certified Professional (ITSMCP) ™ are Registered Trademarkes (2008)